We want you to receive what you buy from us quickly and securely. Our shippers are brilliant but there will always be limitations. Please check our Delivery Policy below. We will always do our best to ship things as quickly as we can, but please remember to allow for production and shipping times.
If you do require your order urgently, then please contact our office on 800-778-6014 for an expedited shipping quote.
SHEARWELL DATA LTD - RETURNS/REFUNDS POLICY
No Fault Returns
Orders placed using our web ordering system will be produced exactly as specified when ordering. Depending on the category of the product goods may be produced within a very short turnaround time. Cancellations made by telephone to 800-778-6014 BEFORE the order has been processed will be valid.
You may notify us in writing or by email that you wish to cancel your order however there is a risk that the goods may be produced between your order being taken and the post or Email cancelling that order being received or read. There is no guarantee that your notice of cancellation will be received in time.
If you believe the goods have been produced differently from the way they were ordered we would ask you to telephone us to discuss the matter and make arrangements for their return. If you return goods to us we ask that you do so using the original packaging.
They must be unused, unassembled, and be in good clean condition.
We require you to show a duty of care, and to take all reasonable precautions to ensure the safety and good condition of the goods you wish to return.
In the unlikely event of you receiving faulty goods, please contact us within 48 hours from delivery date and you will be offered the following options:
A replacement or re-selected item will be shipped to you as soon as possible and the faulty item collected from you at our expense.
If you would prefer not to have a replacement or to re-select, please return the item to us wrapped with the original packaging and if on receipt of the returned item we determine that it is faulty you will receive a full refund including the price of the postage.
Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
These terms and conditions are subject to change at any time without prior notice to you.
SHEARWELL NORTH AMERICA INC
SHEARWELL DATA LTD – SECURE PAYMENT POLICY
You can order online with confidence that your credit card details are secure.
When you get to the payments screen, the lock symbol will appear at the bottom of your web browser indicating that you are on a secure server for entering your credit card details.
The credit card details are held on the secure server until we are ready to despatch your order, when they are collected and deleted from the secure server.
Your card details are as secure when we collect them as they are when you leave them.
Double click on the lock symbol at the bottom of the web page where you enter your credit card details for more information.
Card data is sent directly to our payment provider - we do not store any credit card details.
SHEARWELL NORTH AMERICA INC
Orders placed on a Sunday will not be processed until the following Monday